Terms of Sale
We reserve the right to accept any order in whole or in part.
It is often difficult to cancel or amend an order after production has started. Order cancellations will be accepted at our discretion and may incur additional cost, which is usually 20% of the invoice total.
We have 2 payment options and will use either method at our discretion :
1) Pre-payment of 100% of the Invoice Total
2) Pre-payment of 50% of the Total Invoice amount. The remaining amount is due prior to despatch (50% payment is only available after a trading relationship is established).
We offer free samples to all our Resellers. While the products are free there may be a small amount of postage & handling applied. The samples we dispatch may be printed or plain and either may be supplied without notice.
Fees for postage & handling and products to be dispatched will be applied at our discretion. All sample requests fall under our Fair Use Policy.
We accept Direct Deposit, Cheque, Mastercard or Visa Card. American Express and Diners Club card payments are only available when processing your order online.
Credit Card Data Security
Our capability to receive process orders and receive payments online is managed by selected partners. Shopify provides our shopping cart with payments processed via SecurePay and deposited to the ANZ Bank.
Trade-Bags does not store or retain any card details when processing your payment. Our partners use the SSL (Secure Socket Layer) industry standard of 128bit or greater.
Title to Products
Ownership does not pass to you until the invoice has been paid in full.
We will make every effort to ensure your products are manufactured accurately and leave the factory on (or before) the shipping dates agreed.
Images and Likeness
Reproduction of any content is completed with the explicit understanding that you are responsible for Copyright of any images (or download links) sent to us and by sending these details you are declaring that you have permission to do so.
We deliver each order by the most ecological and economical method available. We will make every effort to ensure your products are manufactured accurately and leave the factory on (or before) the shipping dates agreed, however we cannot be held responsible for goods lost or delayed in transit by common carrier, official processes (ie. Customs search), Act of God or any other circumstances beyond our control.
We will arrange shipping using our suppliers and will invoice you at published rate from those suppliers. If you want to use your own shipping methods, please contact Trade-Bags.com to make appropriate arrangements.
We will always make delivery arrangements with you before goods are despatched, and may charge an additional fee if you change those arrangements. Should delivery be refused for whatever reason, we may charge you for storage and re-delivery. These fees will be invoiced at the same rate they are charged to us.
We will include a free storage period for every order. Storage charges will be applied to orders not dispatched or collected from our warehouse within 2 weeks of notification the goods are available for dispatch.
Storage rates are calculated on a per Carton or per Pallet rate - whichever is greater - and calculated per calendar day with no observation of weekends or public holidays.
Carton Rate is $0.16 + GST per carton per day
Pallet Rate is $3.76 + GST per pallet per day
Acceptable variation from order quantity is deemed to be 5%.
Any products that have manufacturing defects may be returned to Trade-Bags.com within a reasonable time. We will not accept any products that have been damaged after delivery, this includes usage that is outside, but limited to, our Care Instructions.
Returns of Customer Specific Stock
When we make products specifically for you, you must pay for and receive all stock as agreed. If not, we may dispose of the products as we wish, without liability for any loss or damage caused to you as a result. We are not responsible for any claims, loss, or expenses from any actual or alleged infringement of intellectual property rights or other material that we use to make your products.
Except to the extent the law provides, we are not liable for any loss or damage which may be incurred (directly or indirectly) in respect of the products.
These terms and conditions will apply to the exclusion of all other terms and conditions contained in your order.
We may recover any local taxes (GST, VAT, etc) to be paid by supplying you these products.